Refund Policy

Transparent and equitable refund policies for your comfort

Overview

At OpenResourceOutlet, we recognize that plans may change, and are committed to offering straightforward and clear refund terms. This policy provides the criteria for issuing refunds for our yacht charter services.

Thoroughly review this policy prior to booking. By confirming a charter with OpenResourceOutlet, you accept and consent to these terms of refund.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Entire refund excluding administration charges

Processing Time: 5-7 business days

Processing Fee: £50 for transactions via credit card

Conditions: Request must be made in written form through email or telephone

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the total cost of the charter

Processing Time: 7-10 business days

Processing Fee: £25 subtracted from the reimbursement

Conditions: Valid justification needed; administrative expenses are applicable

Less than 24 Hours Before Charter

No Refund

Eligible for: No reimbursement available

Exception: Emergency situations may be taken into account

Alternative: Voucher for chartering may be provided at the discretion of the management

Conditions: Proof required for emergency situations

Weather-Related Cancellations

Our Weather Guarantee

Your safety is paramount. In the event that the charter conditions are deemed unsafe by our certified captain, we present several options:

  • Full Refund: A complete refund if an alternative scheduling is unfeasible
  • Reschedule: Change your booking to another date without extra cost
  • Charter Credit: Issue a voucher valid for one year from the initial charter date

Weather Assessment Process

Weather assessments are conducted including:

  • Evaluation of wind speeds and patterns
  • Tide levels and ocean conditions
  • Visibility and rainfall prospects
  • Marine advisories and alerts
  • Professional evaluation of captain for safety

Decision Timeline: Determinations regarding weather cancellations are made at least 4 hours ahead of the set sailing time.

Medical Emergency Refunds

Emergency Circumstances

Medical urgencies are understood by us to occur unexpectedly. The following incidents might qualify for special refund considerations:

  • Sudden and serious sickness or accident leading to hospital stay
  • Passing of a close family member
  • Compulsory military service or emergency recall
  • Obligatory jury service or legal mandate
  • Severe weather or natural disasters affecting travel plans

Documentation Requirements

Providing the documents listed below is necessary for processing emergency refund claims:

  • Verification from a doctor or hospital report
  • Official death certificate (when applicable)
  • Government military orders
  • Legal summons or jury summons
  • Public travel warnings or state of emergency announcements

Processing: Once the accurate documentation is presented, emergency refunds are conducted within 3-5 working days.

Operational Cancellations

Mechanical Failures

In the scenario where the assigned vessel suffers from mechanical issues which remain unresolved:

  • Alternate Vessel: We will make an effort to supply a similar replacement vessel
  • Full Refund: Should no compatible replacement be found
  • Partial Refund: If the alternative has a different fee structure
  • Compensation: Additional reimbursement may be offered for the inconvenience

Crew Unavailability

In the rare event that a certified crew member is unavailable:

  • An alternate crew will be arranged if possible
  • Full repayment in the event the charter cannot go ahead
  • Rescheduling offered without any extra charges

Refund Processing

Payment Method

Reimbursements will be returned via the original payment channel used during booking:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Processing Fees

Credit Card Transactions

A fee of £50 for cancellations executed more than 72 hours before

Bank Transfer Transactions

A charge of £25 for all reimbursements through bank transfer

International Transactions

Supplementary charges may be applied for international transfers

Charter Credits

Conditions for Offering Credits

Credits for future charters might be provided instead of refunds under these circumstances:

  • Late cancellations (within 24 hours of the charter)
  • Cancellations due to weather
  • Voluntary requests to change the booking
  • Disruptions in operations

Terms of Credit

  • Validity: Credits are valid for 12 months from the date of issue
  • Transferability: Credits are not transferable to others
  • Value: The entire value of the charter is included (no deductions for processing fees)
  • Usage: Credits can be redeemed for any future charter availability
  • Expiration: Credits expire after 12 months with no option for extension

Partial Service Refunds

Interruptions of Service

Should the charter experience disruptions or be cut short by events within our control:

  • A proportional refund based on the time not utilized
  • An equal value credit for a future charter
  • Complementary services or upgrades may be provided

Guest-Related Interruptions

If early termination of a charter occurs due to the actions or safety infractions of guests:

  • No reimbursement for the time not used
  • The full charter cost remains payable
  • Additional fees might be levied as a result

Dispute Resolution

In the event of disagreement with a decision regarding refund, you may:

  • Ask for a reassessment by our administration
  • Submit additional proof or records
  • Look to consumer rights groups for mediation
  • Seek legal measures as per the laws in force

How to Request a Refund

Step 1: Contact Us

Initiate your request for a refund through:

Step 2: Provide Details

Your request should include the following details:

  • The number confirming your booking
  • Date and time of the charter
  • The cause for your cancellation
  • Any relevant documentation (if needed)
  • Your preferred channel for reimbursement

Step 3: Review and Processing

We will acknowledge your appeal within 24 hours, judge it against our policy, make a determination within 48 hours, and execute approved refunds as per the given time frames.

Important Points

  • All appeals for refunds must be expressed in written form
  • Refunds are carried out in £ no matter the initial payment currency
  • We strongly advise purchasing travel insurance
  • The terms of this policy are subject to alterations with notice of 30 days
  • All refunds are subject to relevant taxes and legalities

Contact Information

If you have inquiries regarding refunds or wish to put in a request:

Refunds Department
OpenResourceOutlet Marine Services Ltd.
Marina Pointe Quay
Southampton SO14 3TG
United Kingdom

Phone: +44 23 8000 1234
Email: [email protected]
Hours of Operation: Monday through Friday, from 9:00 AM to 5:00 PM

Last Updated: August 15, 2025

These guidelines for refunding are crafted to ensure clarity and fairness. We urge you to closely familiarize with these conditions prior to making a reservation and approach us should you have any further questions.